Ratings & Reviews

Overall Rating

4(72 reviews)98.6% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Samantha W. - |Recommended: YesI love how quiet it is and ... — I love how quiet it is and how nice everyone is The staff in the office is really nice and efficient. I like the features of securing our packages and offering a gym to use which is really nice and clean as well.
Review From Modern Messagesubmitted by Margaret S. - |Recommended: YesThey say you cannot teach a... — They say you cannot teach an old dog new tricks but in these days of CoVID 19,, we have all had to learn new ways. So it was a rocky start with Renew78 West. Some did not like the new staff and moved away when some restrictions were put in place. But we have liked our apartment size and it's closeness to our church and our son's home with our grandchildren plus how convenient this place is to the mall and our UW health clinic and dentist. We have learned how to communicate by internet and phone rather than in person. I appreciate the efforts made to increase the curb appeal of the complex. It will make it easy for us to have friends over when we can again gather. It is also a mood lifter. Things have improved. The introduction of Luxor ONE means that we can safely receive our packages. The safety of us all will always be a concern in this neighborhood but Renew has worked with the police and done their best to ensure our safety.
Review From Modern Messagesubmitted by Meriam J. - |Recommended: YesI have lived at 96 Kessel C... — I have lived at 96 Kessel Court, in Apartment 5 since 2002. I love my apartment and enjoy friendship with my neighbors on my floor and in our building. We care about one other, always available to help when needed. This has been a quiet complex, the grounds are beautiful and well cared for. When the new owners created a fitness center we were excited and anxious to begin using it. Sadly, COVID-19 has prevented our ability to enjoy it. We hope that will change soon. Management responds promptly to my maintenance requests. Service is prompt, courteous and efficient. The staff is friendly and available to answer questions. My family and I look forward to living here for a long time. Thank you for all you do
response from property -Thank you for being such a loyal resident, Meriam. Reviews like yours remind us why we love what we do! We appreciate you taking the time to review us.
Review From Modern Messagesubmitted by Langsdorf M. - |Recommended: YesWhenever we have had mainte... — Whenever we have had maintenance issues they have been addressed immediately. Payton was patient and helpful with our new lease. She explained the electronic signature process and walked me through it answering all of my questions.
response from property -Langsdorf, we are delighted to know that our maintenance and customer service have been so satisfactory to you. Payton and all of the rest of our team members will always be here to assist with whatever you may need.
Review From Modern Messagesubmitted by Sarah R. - |Recommended: YesSo far everything is great ... — So far everything is great I love how spacious the apartment is. I also love the garage parking. The noise is minimal. One thing I would say is the main door to our building 5994 doesn’t close all the way and lock. That’s the only thing I don’t like.
response from property -Sarah, we are pleased to hear that you have had a great experience thus far and are grateful for your positive feedback and review. We invite you to reach out to us in the office regarding your observation of the door so we may be of further assistance. Thank you, and welcome to the community!
Review From Modern Messagesubmitted by Mia H. - |Recommended: YesJust moved in and everythin... — Just moved in and everything seems to be pretty great so far. I love the space we have and am looking forward to see what this next year brings.
response from property -Mia, thank you for your review, and welcome home! It is an absolute pleasure to have you as a new resident, and we very much look forward to continuing to meet or exceed all of your expectations.
Review From Modern Messagesubmitted by Mikayla H. - |Recommended: YesThis has been an amazing pl... — This has been an amazing place to live It’s very quiet despite being right next to the Beltline, great places to walk your dog Maintenance can be a little slow at times, but they always get the job done
response from property -Mikayla, we are grateful for your positive review and are glad that you have found our pet-friendly community to be "an amazing place to live"! We appreciate you sharing your experience with us.
Review From Modern Messagesubmitted by Melodie P. - |Recommended: YesI enjoy the quiet. I don’t ... — I enjoy the quiet. I don’t like the lack of parking in the summer. I wish you guys had a dog park and a pool. I wish the door buzzers would work. Also I was told I was suppose to have new toilets when they remodeled my apt but didn’t get them.
response from property -Melodie, thank you for pointing out the serenity you find in our community. We want you to be entirely satisfied here and noted your suggestions about ensuring the functionality of the buzzers and your apartment maintenance need. We are sorry this concern has remained unresolved and ask that you contact the office at your earliest convenience.
Review From Modern Messagesubmitted by Gail V. - |Recommended: YesI would give it a 8 I’ve l... — I would give it a 8 I’ve lived here quite awhile You can’t find a better deal around any where All the amenities are Great Now with the new updates going on. 👍😊
Review From Modern Messagesubmitted by Malachi S. - |Recommended: YesThe staff has been very fri... — The staff has been very friendly and quick to resolve any concerns. The maintenance staff has exceptional response time and completes all work orders in full. Over all a great experience and will recommend this community to anyone in need or searching
response from property -Malachi, we are glad to know you are enjoying our satisfying living environment. Your recommendation lets us know we are headed in the right direction. Thank you for taking the time to leave us such a motivating review.
Review From Modern Messagesubmitted by Theresa S. - |Recommended: YesIt’s a nice friendly place ... — It’s a nice friendly place to live. Friendly neighbors. We do Have to wait awhile if maintenance is needed. The hallways are very hot in the summer. You about pass out. There’s no ventilation The water is hard and sinks drain slow. Underground parking garage has no fans so there’s a few things renew needs to get on but for the most part, it’s a decent apartment complex. I haven’t decided if I want to to renew my lease. Undecided.
response from property -Theresa, thank you for your review. It is delightful to hear what an inviting community we have here. We welcome feedback on how we might be able to improve our community and appreciate your sharing some suggestions. If there is anything more you would like to share, please feel free to email us at renew78west@trinity-pm.com.
Review From Modern Messagesubmitted by Juan C. - |Recommended: YesI love the place everything... — I love the place everything is near the apartment is big if something broke the come a fix it quick is a really nice and quiet complex I love it
response from property -Juan, our team understands the importance of timely maintenance service, so it is wonderful to know you are happy with our fast response time. Thank you for sharing!
Review From Modern Messagesubmitted by Lindsay D. - |Recommended: YesSo far we have had a good e... — So far we have had a good experience here. Move in went well and have not had any maintenance issue in the first month. We would recommend the community to friends and family.
response from property -Lindsay, we are grateful for your review and appreciate you sharing your wonderful experience as a new resident of our community. Thank you for your recommendation, and please don't hesitate to reach out if there is anything we may do for you as you continue to settle into your new home.
Review From Modern Messagesubmitted by Mark H. - |Recommended: YesIt is calm and peaceful env... — It is calm and peaceful environment. Maintenance people responsibly and diligently take care of necessary things for the residents. I wish we can be more access to communicate with office managers. I pray for everyone to be healthy.
response from property -Mark, we are happy to hear that our community and team of professionals are a great fit for you. Please feel free to call or email us whenever you need us. We value your feedback and are glad you are a member of our community.
Review From Modern Messagesubmitted by FAY L. - |Recommended: YesI have lived in this commun... — I have lived in this community for just over a year now. The apartment has become my home. It is spacious and quiet. The neighbors are very friendly.
response from property -Fay, it makes us happy to see that your spacious, peaceful apartment feels like home to you. We hope you continue to enjoy our friendly, well-maintained community for a long time to come.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "ReNew 78 West", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "ReNew 78 West", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose